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Dispatch Dictionary

  • EAD

    EAD is the abbreviation of export accompanying document. When exporting goods you need to arrange for a customs declaration. For more information about electronic declaration possibilities, please see e-dec.
    Examples for export accompanying documents are:

    • the AWB
    • pro forma or commercial invoice
    • export declaration
    • packing list or shipping list

  • Pickup scan

    After your shipment has been picked up, it’s tracking information will show the pickup scan. As the driver’s portable scanners are not connected to the central system, the scan will get active, once it has been processed in the HUB for the first time.
    You can find the shipment tracking on our main page as well as in the shipment archive.

  • Pickup

    Pickup stands for the physical handover of a consignment at the previously stated pick up address. LetMeShip does not charge any extra charges for pick up arrangements.

  • Pickup time window

    The pickup window defines the scheduled time frame for the carrier to pick up your express shipment. Working with LetMeShip you will be asked to pick a minimum time frame of 2 hours.
    The latest pick up time slot depends on the driving routes of the respective carrier and varies at different locations.

  • Proof of delivery

    See also: POD.
    The proof of delivery is issued by transport service providers. It is signed by hand or with a company stamp by the receiver at the delivery. If any obvious defect or damage to the goods is visible, those need to be noted on the POD by the receiver. This is important for backing any possibly arising damage claims.
    You will find the according POD in your shipment archive, embedded in the tracking function. As another option, you may request a POD at our customer service to be sent to you by mail: booking@letmeship.ch

  • Access Point

    See also “Paketshop”.
    An access point is a collection point for parcels. LetMeShip cannot take your shipments handed over to an access point.

  • Address book

    You can save and manage all your contacts in your LetMeShip address book. You already have an address book and wish to implement it to your LetMeShip account? Just ask your customer consultant.

  • Air Way Bill - AWB

    See also: Waybill.
    A freight bill is a document issued by the service provider which needs to be attached to your consignment to identify it.
    The AWB-Number printed on the waybill allows for shipment tracking.

  • Active users

    The main account administrator of your LetMeShip account may add multiple users, each of which may create a username and password to book with. The advantage for you is a simple linking of a shipment to a specific employee.


    ATLAS stands for automated tariff and local customs processing system. It is a software certified by German customs, to replace old handwritten declarations with electronic submissions.
    It’s the analogon for e-dec systems.

  • deferred payment account

    This is a bank account number assigned to a specific customer number allowing for deposing of funds for import duties.
    Its usage is not possible with LetMeShip, as there’s multiple customers booking on our customer number. You will be billed by duty invoices.

  • Copy order

    Your LetMeShip archive allows for reactivation of recurring consignment orders simply by copying and booking as new.

  • Cancel order

    This is the option to cancel shipments online and free of charge. This function is available in the archive. You will receive a cancellation confirmation.

  • Order number

    To any booked order you will also receive a seven-digit LetMeShip order number.

  • Export declaration

    Goods valued exceeding 1,000 CHF need entry for export declaration. The application consists of several forms that need to be submitted to the responsible customs office.
    Alternatively the goods declaration can be submitted electronically with e-dec export or e-dec web.

  • Remote Area Surcharge

    The remote area surcharge is an additional charge raised by the carrier for shipments to remote areas or areas with little transit options. If your shipment will be charged with remote area surcharge, you will see in the detailed cost breakdown in the carrier comparison.

  • Notification

    A notification, also Avis, is the announcement of a pick-up or delivery.

  • AWB number

    Each consignment is assigned a separate waybill number. The waybill number for your order can be found in the archive.

  • Barcode

    A barcode is a digital code you can find on your waybills. It contains information like pickup and delivery address. For every order you issue, you will get an individual barcode generated.

  • Billed weight

    The weight being billed by the carrier. A distinction is made between weighing by scale and volume weight. Carriers will charge you with the higher of those.

  • Booking confirmation

    After each booking is finished, you will receive a booking confirmation email summarizing your order details.

  • CPF / CNPJ

    Exporting goods to Brazil requires the CPF number – Cadastro de Pessoas Físicas – or CNPJ number – Cadastro Nacional da Pessoa Jurídica – on all customs documents. It is the domestic tax identification number you will be given by your trading partner. Not entering it on the forms may cause a delay in clearance processing, as the number has to be arranged for during the process.

  • CR Number

    Exporting goods subject to duties and taxes to China requires for all customs documents to hold the 10 digit CR number – customs regulations number. It has to be registered with the china regulations office by anyone importing into China without using the assistance of a transport agent handling their shipments. Your trading partner in China will find further information at china customs regulations.

  • DDP charge

    DDP charge is the combined taxation cost dependent on the consignment value and the recipient country, which we forward to you after being billed.
    See also: DDP shipment.

  • Depot

    A depot is a warehouse used by the carriers for collecting and distributing shipments.

  • Direct delivery

    See also: SameDay
    Direct delivery is the transport of goods between pick-up and delivery address using a single means of transportation.As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications with no loss of time. LetMeShip provides this option under SameDay or special delivery. Direct transport is especially advised for shipments with special shipping requirements, such as delivery on the same day as its pickup or bulky items that need to be delivered quickly.
    Our pool of experts has access to a particularly diversified pan-European network. The best possible option for your consignment will be checked for you and your personal account manager will submit a suitable offer. After receiving the signed offer, we will arrange for the transport.

  • Document shipping

    There is a distinction being made between shipping parcels and documents on LetMeShip. Please note that document shipping applies exclusively to papers with no commercial value. Any Folders, covers, CDs or USB sticks are of customary value and your shipment needs to be declared as a commodity.

  • Domestic

    Domestic shipping always refers to shipments that are transported within Switzerland.

  • Third country shipping

    A shipment booked in the first country, picked up in the second country and delivered in the third country. Thus, a shipment that is neither from nor to Switzerland.

  • e-dec

    e-dec ist the consolidated cargo processing IT-based solution, issued by the FCA. It allows for electronic declaration of goods for importation or exporation alike. Furthermore, the FCA offers e-dec web, a web-based solution for simple online customs declaration.

    More information about this:
    Here, you’ll find Information about declaration using e-dec.
    Here, you will be redirected to the e-dec web login site directly.

    If you’re looking for advice in legal formalities related to the creation of export documents you can find contact information and the responsible cantonal chamber of commerce on the homepage for the chambers of commerce and industry (SIHK).

  • Import tax

    Import tax is charged when shipping goods from one country to another or transferring from one community area to another. The import tax is depending on the receiving country. An exception are goods exempted or partially relieved of charge.

  • Disposable pallet

    Disposable pallets are intended for single transport use and are, unlike Euro pallets, discarded after delivery by the recipient. Disposable pallets are made of wood, corrugated cardboard or plastic. Available in different sizes, for example 80 x 60 cm or 120 x 80 cm.

  • Embargo surcharge

    For any shipments subject to duty shipped to a receiving country subjected to a restriction of the UN security council, an embargo surcharge will be due. The amount of this surcharge will be shown in the price comparison details.

  • EORI number

    The EORI number – Economic Operators’ Registration and Identification – is the successor to the customs number on european level. It serves for identification of economic operators and facilitates automated customs clearance. In Germany and Austria, EORI numbers are assigned through customs.
    The EORI number can contain up to 17 characters. It starts with the two-letter prefix (ISO 3166) of the respective Member State, followed by up to 15 characters. In some specific cases, other countries’ prefixes may be included.

  • Euro pallet

    The Euro pallet is a standardized multiple use pallet of 120 cm x 80 cm. It usually consists of wood and is easily identified by the branding in euro symbol shape.

  • eVV - eAD

    The electronic assessment decisions, issued by the FCA based on information of the export customs declaration. We will offer these for download in your shipment archive, provided the carrier did not send you the documents directly. The originals may be requested with the provided legitimization data from the FCA.

  • Ex Works

    LetMeShip offers the option to book your shipments ex works. Using this, you will be booking to another customer number (usually the recipient’s). It is therefore not billed to you, but to the customer to whose account number you booked.
    See also: ex works shipments

  • Export customs

    Charged customs process, which is carried out when goods not affected by any taxation exceptions leave the country of origin.
    pecific information concerning import / export and goods tariffs for Switzerland you will find in the Tares database provided by the Swiss federal customs administration (FCA).

  • Express pallet

    For shipments exceeding a certain volume or weight, your goods need to be packed on a standardized pallet to be accepted for transport by your chosen carrier. From an organisational point of view, a pallet indicates the need to use a loading aid and/or a particular vehicle while picking up and delivering your shipment.
    A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

  • Express Shipping

    Express shipping indicates a short delivery time. Furthermore, express is very reliable with time critical booking options often available. Within the EU, the service will often be delivered by the next working day.

  • Cargo

    Cargo refers to the load to be transported. Depending on the means of transport, a distinction is made to separate land transport, air and sea cargo. Furthermore, the term is also rarely used to describe costs of transportation, similar to the more commonly used term freight.

  • waybill

    The bill of lading, also called accompanying document or label, is a document issued by the consignor or delivery service. It’s attached to the consignment.

  • Postage

    Postage defines the bearer of costs for transportation (including duties and taxes). It is part of the contract of carriage.

  • Free domicile

    De jure a free domicile delivery defines the seller of goods as accountable for all costs of transportation arising, until they arrive at the customers’ place of business. The term is used as well to a shipment being delivered to the first locked door.

  • Dangerous goods

    Dangerous goods defines objects and substances which may pose risks during transportation. Exemplary, these include corrosive chemicals or flammable gasses.
    Please contact us by mail to booking@letmeship.ch if your consignment contains dangerous goods.

  • Confirmation of arrival (EU)

    In order to issue a tax-exempted shipment to another EU country, companies seated in the EU need a confirmation of arrival as a proof for the consignment being transferred within the European single market.

  • Intra-community goods

    These goods are shipped within the communal area. An example for a community are the EU. Intra-community deliveries profit of a preferred handling and less trade barriers.

  • Provision & assessment

    Notification to the customs authorities of the goods being located at the customs office or at a location authorised by the customs authorities. In the next processing step the shipment will be assessed.

  • Girth

    The girth is the measuring unit defining the maximum size of packaging units.
    It is calculated using the formula: 1 x length + 2 x width + 2 x height.

  • CIS

    The Commonwealth of Independent States is a confederation of republics of the former Soviet Union. These include Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.

  • Commercial invoice

    A commercial invoice is required for exporting goods to non-member countries of the EU/EG. It is needed for customs clearance in the importing country and includes the address of the invoice recipient, the description of the products and their value. After creating your shipment, you will be asked, whether you’d like to create your commercial invoice with LetMeShip.

  • HS Code

    Also: customs tariff. Providing this number is mandatory for exporting to certain countries.
    Information about worldwide customs regulations and tariffs you will find in the customs database provided by Switzerland Global Enterprise S-GE.

  • Hub

    A HUB is the main distribution centre or node. At this central point shipments are being collected, sorted and reloaded.

  • IATA

    IATA stands for International Air Transport Association. As a governing organization for airlines, IATA fosters the safe and scheduled international transportation of passengers and goods by air. It issues, amongst other forms, the air waybill required for air transportation. The settled goal for the IATA is to unify and simplify processes in the aviation business.

  • Import

    Import terms the transportation of goods from abroad into Switzerland.

  • Import customs

    Any goods being imported from a state abroad by truck, air, ship, rail or any other means is subject to customs clearance. Some goods imported from the European Union (EU) are subject to a preferred customs handling. The classic procedure for import clearance requires the declaration of goods using customs tariff numbers and goods descriptions. The duties and taxes amounts are being calculated based on this given information.

    Specific information concerning import / export and goods clearance for Switzerland you will find in the Tares database provided by the Swiss federal customs administration (FCA).

    If your company is regularly paying duties on imports, the FCA recommends to open an account with the centralized settlement procedure (CSP). The site will provide you with further information as well as terms of registration.

  • Incoterms

    Incoterms – International Commercial Terms – are a set of rules of interpretation of commercial agreement formulas in international trade used on a voluntary base.

  • Island surcharge

    The island surcharge is a supplement charge which is calculated for pick up or delivery of goods from / to an island. If your shipment order is being charged with this surcharge is shown in the price split of the carrier comparison window.

  • CEP

    CEP stands for courier, express and parcel service.

  • Customer number

    Each LetMeShip customer has their own customer number. You can find this customer number in your administration settings.

  • Label

    See also: Waybill.
    The label will be attached to your consignment. It holds a barcode with information about pickup and delivery adress.

  • Delivery time / runtime

    Delivery time refers to the time between picking up the shipment from the sender and delivering it to the recipient. Please check the actual runtime by clicking on the estimated delivery time provided by the carrier.

  • Supplier Connection

    Using the Supplier Connection allows for your suppliers to use your rates and your invoicing address for shipments sent to you. Please ask your customer account manager in case of questions about this feature.

  • Shipping restrictions

    LetMeShip allows you to ship to every country worldwide – provided that none of our partners is subject to delivery restrictions. One reason for a delivery restriction may be the political situation of a country (embargoes).
    If you are unsure, whether this applies to your shipment, give us a call!

  • Delivery note

    A delivery note provides information about the contents and quantity of a consignment. It can be enclosed in a shipment by the sender and deems proof for delivery.

  • List price

    Also termed as ceiling price – the displayed undiscounted price charged by a carrier. Any discounts offered are based on this list price.

  • Airfreight

    Airfreight refers to the transport of cargo by air.

  • Reminder fee
  • Reminder

    Any invoices unpaid will lead to the respective LetMeShip account being blocked. Additionally, we will bill you for reminder charges.

    We reserve the right to deploy a collection agency if there’s neither sign of cooperation from your side nor any incoming payments. At reminder level 3 all associated accounts are blocked automatically. Please send any copies of your letter of advice to invoice@letmeship.ch for us to immediately deblock your account.

  • Master-sub-structure

    See also: Multi-account model.
    LetMeShip offers you the master-sub-structure model. Using this, allows you to manage multiple billing addresses within a company structure or your single company. For any consignment orders, you will get a dropdown to select “billing to” for the respective receiver of the invoice.

  • Toll surcharge

    Toll is a fee for the usage of motorways and tunnels, for example. For example, TNT charges a separate toll charge for each transport in Germany, independent on national or international transportation.

  • Multi-account model

    See also: master sub-structure.
    Using this, allows you to manage multiple billing addresses within a company structure or your single company. For any consignment orders, you will get a dropdown to select “billing to” for the respective receiver of the invoice.

  • Reusable pallet

    A reusable pallet is not disposed of after a single transport as a disposable pallet usually is, it is used multiple times. A typical reusable pallet is the Euro pallet.

  • MRN

    MRN stands for Movement Reference Number. This number is assigned by customs with an electronic export declaration query accepted. The MRN identifies each transit operation.

  • Neutral Shipping

    Neutral shipping indicates for the air waybill holding a different address to the physical pickup location given. Please contact your personal account manager, if you wish to know more about this feature.

  • Non-stackable

    Non stackable is used for shipments unsuitable for stacking or being stacked on. In this category packaging units like parcels with cavities or pallets stacked in pyramid shape. Shipments like these reduce the effective use of transport capacities and their processing requires an additional expenditure of time. This surcharge will be charged by a carrier according to their own regulations and may be debited by LetMeShip afterwards.

  • Non-Pick-up

    A shipment not picked up despite of notification. Shipments not picked up cannot be claimed for as no physical handover to the carrier has been made.
    Every carrier states in their TOC for pickups not being guaranteed for. If your pickup failed, please let us know immediately, so we may resubmit your shipment.

  • Non intra-community goods

    Goods which are transferred from one community area to another community area are subject to importing regulatories in the receiving country. For example, a shipment from the EU to Brazil.

  • User name

    Your user name to access your account. Every user name is linked to a password. If you lost or forgot your user name or password, please follow the link in the login section or send us a note to booking@letmeship.ch.

  • Package

    A package is a transport unit.
    Several parcels not transported individually but stacked on a pallet are a package, whereas two individual parcels count as two packages. For each package, a separate AWB is required.

  • Package size

    Specifying package size is imperative for any kind of shipping. Based on the measurements given, the volume weight is calculated. There’s a general distinction for volume weight and weight by scale. Whichever is higher gets charged by the carrier.

  • Parcel

    A parcel is a rectangular package made of cardboard limited to a specific size and weight.

  • "Paketshop"

    See also: Access Point
    A “Paketshop” is a collection point for parcel shipments.

  • Pallet

    This refers to a kind of package. From an organisational point of view, a pallet indicates the need to use a loading aid and/or a particular vehicle while picking up and delivering your shipment.A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

  • Pickup Address

    Specified address for a shipment being picked up. The waybill is sent to this address (by mail), if you did not specify a different one.
    For import shipments, the AWB will be sent to the sender.

  • Pickup Fee

    This is a special fee charged for pickups by some carriers. LetMeShip does not charge pick up fees for any of its customers.

  • Pickup number

    A pickup number is a reference number created by the respective carrier when issuing a shipment order.
    For import shipments from abroad it is required for the sender to get the pickup no. confirmed by the local office or the local service center of the respective carrier. If the sender books a pickup without notifying the carrier of the precreated AWB, the shipment may possibly be transported with a new AWB, which leads to tracking with the original AWB being impossible.

  • POD

    See also: Proof of delivery.
    The proof of delivery is issued by transport service providers. It is signed by hand or with a company stamp by the receiver at the delivery. If any obvious defect or damage to the goods is visible, those need to be noted on the POD by the receiver. This is important for backing any possibly arising damage claims.
    You will find the according POD in your shipment archive, embedded in the tracking function. As another option, you may request a POD at our customer service to be sent to you by mail: booking@letmeship.ch.

  • Proof of preferential origin

    A proof of preferential origin ensures preferential customs handling like exempts or partial relieves. It’s deemed proof of origin of goods subject to free trade agreements or similar regulatory instruments. Whether your shipment is being handled as exempt or partially relieved of customs, you may look up on the homepage of the FCA about the subject of preferential customs handling.

  • Proactive tracking

    With this, you will be notified by e-mail of the tracking status; this may be sent to one or several e-mail addresses of your choice.

  • Pro forma invoice

    The pro forma invoice is an EAD commonly used for consignments of goods not requiring payment by the receiver. It declares the value of goods in the customs export declaration. Its layout is similar to the commercial invoice.
    For goods of no commercial value, a respective remark needs to be made. It may read as followed: goods of no commercial value, declaration for customs purpose only. This applies for example on

    • Free sample goods
    • Goods subject to warranty rules
    • Gifts
  • Invoice address

    The address used for invoicing purposes.

  • Invoice archive

    In the invoice archive you’ll find the invoices of the previous 3 months. If you’re missing an invoice dating further back, please send us a note to: invoice@letmeship.ch.
    The search function allows you to filter your archive for specific invoice numbers or dates.

  • Invoicing

    The default setting is payment by invoice with a due time of 10 working days. For any differing payment periods, please consult your customer account manager.

  • Reference fields

    You may activate up to 4 reference numbers, primarily used for easier invoice allocation for you. Those reference numbers may be named individually, will be visible in the booking process and will be shown on your invoice.

  • Claims

    All claims, regardless of the carrier, need to be issued with LeMeShip. It may severely interfere or slow down the claims process, if you decide to contact the carrier directly!
    We will contact the carrier and commit to get a positive result for you. As soon as a claim reaches us, a member of our customer service contacts the respective carrier. Following up, the case will be examined, requiring a certain period of time. As soon as we receive information, you will get our feedback. For questions regarding claims, please contact our customer service at booking@letmeship.ch.
    You may open a claim in the respective order entry of your shipment archive via online ticket which will be transmitted directly to our customer service.

  • Responsible person

    Your specified main contact of a customer account or the administrator.

  • Returns

    Returns specify shipments being retrieved or returned to sender.

  • SameDay

    See also: direct delivery.
    Direct delivery is the transport of goods between pick-up and delivery address using a single means of transportation. As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications with no loss of time.

  • Saturday delivery

    Delivery for Shipments usually are scheduled from Monday to Friday. In the booking process for you may opt for a required Saturday delivery nationally.
    For international shipments, the Saturday delivery needs to be requested by our customer service. For more information, please see Saturday delivery.

  • Scan

    This refers to the barcode scanning of the AWB. Any shipment is being scanned multiple times during transport: when loading, unloading, in the hub and on delivery. These scans allow for tracking of the package’s current location.

  • Self delivery

    Self delivery is used, if no pickup notification is being sent to the carrier. It applies if you bring the consignment to any access point, shop or depot. This kind of pickup / handover is not possible with LetMeShip.

  • Shipment tracking

    See also: track & trace
    You can track your shipments either on the LetMeShip homepage or directly on the website of the service provider. Enter the Shipment ID or AWB number in the tracking function. See our FAQ about tracking for more information. Should the tracking status be confusing, let us know about it, and we’ll sort it out.

  • Bulky goods

    Bulky goods is used for items not packed in cubic or rectangular cardboard packaging. It applies to round, uneven, cardboard wrapped as well as packed in wood, plastic, fabric or metal. Please note: higher shipping costs arise of bulky goods as it would be the case with cubic or rectangular cardboard packaging. Please contact us with your request to booking@letmeship.ch.

  • Special shipping

    Special shipping specifies goods with special shipping requirements. These requirements may require special means of transport, such as low-loaded trucks, a trailer equipped with tarpaulins, or specific handling, such as refrigeration or identification marks. Special shipping applies, for example, to heavy loads and hazardous goods. LOX freight is happy to organise your special shipping items. Feel free to request a non-binding cargo inquiry.

  • Standard Pickup Address

    A pickup address specified for your account by default.

  • Standard pallet

    Select the standard pallet service to send large or voluminous, but less time-critical shipments. From an organisational point of view, a pallet indicates the need to use a loading aid and/or a particular vehicle while picking up and delivering your shipment. A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

    Please also note that for standard shipping no delivery time claim can be made!

  • Standard Shipping

    Standard shipping is an economical alternative for less urgent shipments with a low value of goods. The option is available internationally only and will usually be booked for pickup on the next business day, provided no daily collection exists.
    Please note: standard shipments are exempt from delivery time claims!

  • Stackable

    Shipments are considered stackable if the packaging is suitable stable to allow stacking.

  • Service adjustment

    A service adjustment is made by the service provider at the detection of the wrong type of service having been selected for any booked shipment.

  • Daily log

    All jobs to be picked up on the same day are listed in a daily log. On the pickup, the signs the list instead of individual transport documents, which then serves as a pickup document.

  • Daily Collection

    A daily pick up is normally arranged with the service provider picking up shipments from you every day directly. Therefore, no special notification is sent to the transportation service. Let us know if you have an agreement for daily pick up service with a service provider, the information will be entered in your account. A daily pickup agreement is usually free of charge.

  • Tares

    Provided free of charge by the FCA, Tares is a database which provides a suitable instrument determining customs tariffs for declaration. Here, you will find the access: Tares database
    The equivalent in Germany is called ATLAS.

  • Track and Trace

    See also: Shipment tracking
    Tracking refers to an IT-based system for shipments localization. Using the order number, it allows you to track your shipment to determine its current status. Enter the order or AWB number in the tracking search field.

  • Transport insurance

    Opting for a transport insurance covers for your shipments, precisely their goods value during transportation. It offers financial protection in an event of damage. More information can be found in shipment insurance.

  • Fuel surcharge

    Diesel surcharge, or fuel surcharge, are additional costs of fuel passed on down to customers. The amount of the fuel surcharge is dependent on the oil price. The surcharge was introduced due to price developments in the energy market in recent years.

  • Declaration of origin

    The declaration of origin is part of the proof of preferential origin documents. Importing goods to certain countries, customs authorities demand the declaration of origin. Exporting to countries with a preferential agreement, the declaration allows for exempts or partial relief of duties.

  • Country of origin

    The country of origin is the country that has been instrumental in making the product. This information is imperative when exporting to certain countries.

  • Proof of origin

    Proof of origin forms part of the preferential proof of origin. When exporting to specific countries, if the value exceeds that allowed for free entry, a certificate of origin must be provided. When exporting to countries for which there is a preferential agreement, a proof of origin secures lower or no duties.

  • Certificate of origin

    Document to reveal the production origin of goods. If several countries were involved in production, the country providing the “finishing touches” to the goods or took the greater part in production is stated.

  • VAT No. (RU)

    The VAT number of the recipient, which is required in the appropriate input box for shipping to Russia, for the customs process to be executed unhampered.

  • Shipping cost calculator

    The shipping cost calculator / shipping comparison allows you to calculate the freight costs for your shipment within a few seconds. You will receive a result with a hundred-percent price transparency as well as an overview of all calculable surcharges or any additional costs. Please take care to correctly enter the consignment details for your price to be calculated as accurately as possible.

  • Consignor

    This is the person or party booking the order. They get the booking confirmation. The consignor does not necessarily have to be the sender.

  • Customs clearance

    Customs clearance costs refers to the costs incurring for the clearing process: staff costs, customs fees and costs for assessment decisions.

  • regular senders request

    We offer you the option of placing a regular senders request through our system. Just not the shipment volume as well as your used service types and we’ll create an offer for you.

  • Movement certificate (DE)

    The movement certificate is part of the preferential proof of origin. Exporting goods from Germany to specific countries, the movement certificate is required for any goods exceeding 6,000 EUR. Further information can be found on www.zoll.de.

  • Value of goods

    The value of your consignments of goods. Transport insurance fees are calculated based on the value of goods, it needs to be identical to the values stated on pro forma or commercial invoice.

  • Working days

    When calculating run times or pickup times only Monday to Friday are counted in as working days. An exception is made for Saturday pickups and deliveries in express shipments as an additional booking option.

  • Customs / FCA

    The Swiss federal customs administration – FCA – shortened to customs, is an administration authority of the finance department and therefore charged with supervision of cross border goods transportation as well as thereof resulting duties and charges.
    Customs refers to any charges raised by customs authorities when importing – import duties – or exporting – export duties – goods. Cross border shipping of parcels is subject to customs procedures. For private shipments within the member states of the EG, there’s no incurring duties. Gift shipments, as well as shipments of a private shipping party, are usually transferrable with no customs clearance even to third party countries. More information, please visit the FCA’s website.

  • Customs declaration

    See also: e-dec
    The customs declaration is to be handed in at the customs office provisioning / assessing the consignment. The declaration requires all specified terms and circumstances for the chosen clearance type and process stated. All necessary forms (like invoices and EAD) need to be provided. The party handing in the declaration will be held liable for all legal consequences arising of the declaration. A written description of the goods is required, as well as the respective customs tariff number, customs value as well as the goods’ origin.

  • Customs examination

    The customs examination is a physical examination of goods by customs authorities. It serves for verifying an accepted declaration and as instrument of customs control. The visual examination is usually executed by a customs office or clearance point and will be followed through by customs officers of the respective country. The product will be checked for quantity and/or condition. After provisioning the physical examination is not necessary, though customs office are legally entitled to examine the goods. A distinction is made between partial and full examination. The customs examination is arranged for the following reasons: Doubts about accuracy of the declaration or a random inspection for customs traffic monitoring.

  • Customs invoice

    The customs invoice will – like the eVV – be stored in your archive, right next to the transport invoice.

  • Customs roads

    Goods may only be transferred to or out of a customs area of a community on specified customs traffic routes.

  • Delivery hub

    The delivery hub is the last hub on a shipping route which issues the delivery.

  • Delivery Options

    Generally, the delivery of a shipment depends on the country, city and postal code.
    National express shipments will usually delivered the following days, offering time options.
    For international express shipments the regular runtime will be shown in the booking process.

  • special handling

    Special handling is a surcharge raised by some carriers for shipments exceeding dimensions or being particularly bulky. Our system will automatically calculate this surcharge if the shipment data is entered correctly – so you will have it visible in the shipment details. Additional handling can also be calculated for the following shipments:

    • Goods packed in metal or wood
    • Items in cylindrical packaging, like barrels, buckets, canisters etc.

    The respective rules are shown in the respective carriers’ TOC and are partially shown on their homepage. Shipments requiring additional handling and their processing possibly being affected by this, are exempt from money-back-warranties by the carriers. Following this, carriers will not pay back the shipping costs if any shipments requiring special handling don’t arrive in time.
    If you find this surcharge being debited on your invoice afterwards and you wish to know the carrier’s reasons, please open an invoice claim in the respective shipment.