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Dispatch Dictionary

  • EAD

    EAD is the abbreviation of export accompanying document. When sending goods to a non-EU country, you must make an export declaration with a value of 1,000. The application consists of several forms that must be submitted to the competent customs office.

  • Pick-up scan

    Once your shipment is picked up, it is processed with the pick up scan. The shipment tracking can be found both on our homepage and in the archive.

  • Pick-up

    Pick-up means that the shipment will be picked up at a previously indicated pick-up address. A pick-up assumes that your shipment will not be delivered to an access point. LetMeShip does not charge extra for a pick-up.

  • Pick-up time window

    Period during which the transport service collects your express shipment according to schedule. A pick-up time window means a period is set, for example, 9 am to 1 pm, when a shipment will be picked up. LetMeShip specifies that you must allow at least a 2 hour pick-up time window. For DPD standard (national) a pick-up time window of 8 am to 6 pm is provided.

  • Proof of delivery

    See also: POD. The proof of delivery shall be issued by transport service providers; this is acknowledged by the recipient upon delivery of the goods. Furthermore, obvious defects in the goods have to be listed by the recipient at the time of delivery on the proof of delivery, for possible claims to the shipper. You can request proof of delivery from our Customer Service.

  • Access Point

    See also Packet shop. An access point is a collection point for parcels. These shops are inside other shops, petrol stations or kiosks with attractive opening times. LetMeShip also allows you to select “self-deliverer”, so that no pickup is scheduled. You can direct any questions to your account manager.

  • Address book

    You can save/manage all your contacts in your LetMeShip Address Book.

  • Air Way Bill (AWB

    See also: Waybill. A freight bill is a document issued by the service provider that is attached to the goods to make them clearly recognisable.

  • Active users

    The main LetMeShip account administrator can add multiple users, each of which can create a username and password and then they can book. The advantage here is that each booking can be identified with an individual employee.


    ATLAS stands for “automated tariff and local customs processing system”. It is a software certified by customs, with which written declarations are replaced by electronic messages. Many companies use ATLAS to make their electronic export declarations.

    Deferred payment account    Account number assigned to a specific customer number, in which funds for import duties are deposited.

    This is not possible on LetMeShip because we have several customers that book on our customer number. Customs duty costs are billed on account.

  • Copy order

    LetMeShip allows you to reactivate recurring items from the past from the archive.

  • Cancel order

    You have the option to cancel shipments free of charge. This function is available in the archive. After cancelling, you will receive a cancellation confirmation.

  • Order number

    For your order you will also still receive a seven-digit LetMeShip order number.

  • Export declaration

    Goods valued at over EUR 1,000, must be shipped with an export declaration if they are being transported to a non-EU country. The application consists of several forms that must be submitted to the competent customs office.

  • Remote Area Surcharge

    The Remote Area Surcharge is an additional cost, which is calculated for the pickup of shipments in remote areas. Remote areas may be areas which are remote or with less traffic. You can see from the shipment details if your shipment will incur an island surcharge.

  • Notification

    A notification shortly Avis, is the announcement of a pick-up or delivery.

  • AWB number

    See also: Waybill number. Each shipping document is assigned a separate waybill number. The transportation service provider can thus

    assign jobs better. The waybill number for your order can be found in the archive.

  • Barcode

    A barcode is a digitised code consisting of bars. The bar code can be found on your waybills and contains information such as the

    pick-up and delivery address. For every job that you generate, an individual bar code is also created.

  • Billed weight

    The weight, which is billed (whichever is higher). A distinction is made between weighed weight and volume weight.

  • Booking confirmation

    After each booking you will receive a booking confirmation email in which all the details of your order are summarised.

  • CNPJ

    “Cadastro Nacional da Pessoa Jurídica”. This is a kind of Chamber of Commerce number of the recipient, which is required for shipping to Brasil. Specifying this number makes the customs process easier. When this number is not specified, it causes delays.

  • CR Number

    “Customs Reference”, the customs number of the receiver, which must be specified correctly when shipping to China to facilitate and accelerate the customs process.

  • DDP costs

    DDP cost is the value of goods and the related customs clearance charges in the receiving country, which are passed to us and which we then bill you for. We consequently bill you for these costs.

  • Depot

    A depot is a warehouse that the packet service uses for collecting and distributing shipments.

  • Direct delivery

    Direct delivery is the transport of goods between pick-up and delivery address when the means of transport is not changed. As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications without loss of time.

    LetMeShip provides this option under same day or special delivery. Direct transport is especially advised for shipments with special shipping requirements, such as a same day delivery or bulky items that need to be delivered quickly.

    If you have additional special shipping requirements, such as shipping of wine, jewellery, dry ice, batteries, hazardous or bulky goods, we are happy to help you.

    The request will be sent to our partners. They will examine how feasible the shipment is and identify where capacity is still available.

    Our pool of experts has a particularly broad-based pan-European network. The best possible option will be found for you and your personal account manager will submit a suitable offer. If you then confirm the offer in writing, we will notify the transport for you.

    Document    delivery There is a distinction between shipping parcels and documents on LetMeShip. Please note that document shipping applies exclusively to papers with no value. Folders, covers, CDs or USB sticks have a value and your shipment should be declared as a commodity.

  • Domestic

    Domestic shipping always refers to shipments that are transported within Germany.

  • Third country shipping

    A shipment that is booked in the first country, picked up in the second country and delivered in the third country. Thus, a shipment that is neither from nor to Germany. Also: “Third country”.

  • Import tax

    This is charged when shipping goods from third countries to Germany. This is a tax that is payable when a product is transferred from one community area to another community area. The import tax depends on the country to which the goods are delivered.

  • Disposable pallet

    Disposable pallets are intended for single transport and, unlike Euro pallets, are discarded after delivery by the recipient. Disposable pallets are made of wood, corrugated cardboard or plastic. There are different sizes, for example 80 x 60 cm or 120 x 80 cm.

  • Embargo surcharge

    For dutiable shipments in a receiving country subject to a restriction of the UN Security Council, an embargo surcharge is due. You can see the amount of this surcharge by comparing the price in the price details.

  • EORI number

    The EORI number (Economic Operators’ Registration and Identification) is the successor to the customs number at European level. It serves to identify economic operators and to facilitate automated customs clearance. In Germany and Austria, EORI numbers are assigned through customs. The EORI number can contain up to 17 characters. It starts with the two-letter prefix (ISO 3166) of the respective Member State, followed by up to 15 characters. In certain cases, other countries’ prefixes can be included.

  • Euro pallet

    A Euro pallet is a standardised multi-pallet of 120 cm x 80 cm. It consists mostly of wood and can be identified by the euro symbol brand.

  • Ex Works

    LetMeShip offers the option of sending shipments ex works – i.e. you book a delivery to another customer number. It is therefore not billed to you, but to the customer on whose account number you have booked.

  • Export customs

    Paid customs process, which is carried out when the goods leave the country of origin and will not be used within the EU.

  • Express pallet

    A shipment is considered a pallet when it is packed on a pallet. From an organisational point of view, a pallet means the carrier must use a loading aid and/or a particular vehicle when picking up your shipment. A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

  • Express Shipping

    Express shipping means a short delivery time, i.e. fast delivery. Furthermore, Express is very reliable. Within the EU, the service is often done on the next working day – other options are often available.

  • Cargo

    Cargo refers to the load to be transported. Depending on the means of transport, there is a distinction between land transport, air cargo and sea cargo. Moreover, the term cargo also means payment, so the cost of transportation. Make a non-binding cargo inquiry here.

  • waybill

    The bill of lading, also called document accompanying the goods, is a document issued by the consignor or delivery service document accompanying the cargo.

  • Franking

    Franking defines who bears the costs for the transport (incl. duties and taxes). The franking is part of your contract.

  • Free House

    From the legal point of view, this is a free home delivery, in which the seller bears the cost of transportation to the location of the customer. Often the term free house is also used when the sender ships the goods to the first locked door.

  • Dangerous goods

    Dangerous goods means objects and substances that may pose risks during transportation. These include, for example, corrosive chemicals or flammable gases. You can find answers to your questions on dangerous goods under “Special Delivery”.

  • Arrival confirmation

    In order to avoid payment of VAT when shipping to another EU country, companies must demonstrate by means of a confirmation of arrival that the shipment has been delivered within the internal market.

  • Community goods

    Goods that are sent within the Community. A community area can be e.g. Germany, or the European Union. For intra-community goods, there are far fewer barriers to trade.

  • Provision

    Notification to the customs authorities that the goods are located at the customs office or at a location authorised by the customs authorities.

  • Girth

    The girth is the measure by which the maximum size of packets is specified.

    It is calculated using the formula: 1 x longest side + 2 x width + 2 x height.

  • CIS

    The “Commonwealth of Independent States” is a confederation of republics of the former Soviet Union. These include Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.

  • Commercial invoice

    A commercial invoice is required when exporting goods to countries that are not members of the EU. It is used for customs clearance in the importing country and includes for example the address of the invoice recipient, the description of the products and their value. Read the detailed description of the commercial invoice.

  • HS Code

    Also: EU customs code Specifying this number is mandatory when shipping to certain countries.

  • Hub

    A HUB is the main distribution centre and also the English name for a hub, distribution centre, node. At this central point shipments are collected, sorted and reloaded.

  • IATA

    IATA stands for International Air Transport Association. As an umbrella airlines organisation, IATA promotes the safe and scheduled international transportation of persons and goods by air. It provides, inter alia the Air Waybill required when exporting. IATA tries to simplify the processes of the airline business.

  • Import

    Import means the transport of goods from abroad, for example into Germany.

  • Import customs

    Any goods that are imported from a country outside the European Union (EU) by truck, air, boat, train or by any other means must be dealt with through customs. For this, a customs procedure application must be made at customs. Usually this is done electronically via corresponding software solutions, which have been specially created for customs purposes. Classic import customs registers the different types of goods by means of goods tariff numbers and product descriptions. Possible duties to be paid are calculated from the information given in the import notification. In addition to customs duties, these may include excise duties, if necessary, anti-dumping duties and the turnover tax on imports.

  • Incoterms

    Incoterms (International Commercial Terms) are a set of voluntary rules for the interpretation of commercial agreement formulas in international trade.

  • Island surcharge

    The island surcharge is a price supplement which is calculated for pick up or delivery of goods from/to an island. You can see from the shipment details if your shipment will incur an island surcharge.

  • CEP

    CEP stands for courier, express and parcel service.

  • Customer number

    Each LetMeShip customer has a customer number. You can find this customer number in your administration settings.

  • Label

    See also: Waybill.

  • Delivery time

    Delivery time refers to the time between picking up the shipment from the sender and delivery to the recipient. The delivery times specified by LetMeShip are averages. Please check the actual running time by clicking on the small “i” next to the delivery time.

  • Supplier Connection

    Using the “Supplier Connection” you can send other companies information about your conditions and your billing.

  • Shipping restrictions

    You can ship to all countries in the world via LetMeShip – provided that none of our partners is subject to delivery restrictions.

    One reason for a delivery restriction may be the political situation of a country (embargoes), for example.

    If you are not sure, give us a call!

  • Delivery note

    A delivery note provides information about the contents of a consignment and the delivery quantity. The delivery note of a shipment can be settled by the sender and serves as proof that a shipment has been delivered.

  • List price

    A full textual list price of the service. Discounts offered by the service provider are based on the list price.

  • Airfreight

    Airfreight mean the transport of cargo by air. Make a non-binding cargo inquiry here.

  • Reminder fee

    A reminder fee of EUR 2.50 will be charged for every reminder.

  • Reminder

    If you do not pay, your account will be blocked. Please note that a fine is payable if you receive multiple reminders.

    We reserve the right to use a collection agency if your failure to cooperate is evident and payment amounts are outstanding. After the 2nd reminder, accounts are automatically blocked by the system. Please send us a remittance slip-copy to mahnungen@letmeship.com so we can unlock your account immediately.

  • Master sub-structure

    See also: Multi-account model. LetMeShip offers you a multi-account model. You can thus implement various billing addresses in your personal account and select the function “on account of” for the respective invoice recipients.

  • Toll surcharge

    Toll is a fee for the use of motorways and tunnels, for example. For example, TNT charges a separate toll charge for each transport.

  • Multi-account model

    Also master sub-structure. LetMeShip offers you a multi-account model. You can thus implement various billing addresses in your personal account and select the function “on account of” for the respective invoice recipients.

  • Returnable pallet

    A returnable pallet is not disposed of after a single transport as is normally the case with a disposable pallet. It is used more than once. A typical multi-use pallet is a Euro pallet.

  • MRN

    MRN stands for Movement Reference Number. This number is assigned by customs when an electronic export declaration is made. The MRN makes each transit operation identifiable.

  • Neutral Shipping

    Neutral shipping means that the physical pick up address is not on the waybill. Please contact your personal account manager, if you want to be advised about this function.

  • Not stackable

    Not stackable means that 2 shipments cannot be stacked on top of each other. This category includes packages on which it is difficult or impossible to stack other packages, such as cone-shaped pallets. Such shipments prevent an efficient use of transport capacities and their handling also requires additional time. Please select “not stackable” during the booking process if this applies to your shipment.

  • Non-Pick-up

    A shipment that was not picked up despite notification. A claim can only be made for a shipment once it is in the hands of a transport service. Thus no claim can be made for a shipment that is not picked up. Each service provider explicitly states in its terms and conditions that pick up is not guaranteed. There is only guarantee of delivery – and this, however, only for individual service types.

  • Non-Community goods

    Goods which are transferred from one community area to another community area are subject to its import rules. For example, a shipment from Germany to Brazil.

  • Username

    Your username allows you to unlock your personal discounts. A user name always requires a password. If you have forgotten your username or password, click here.

  • Package

    A package is a transport unit. Several packets that are not transported individually but are rather transported on one pallet are a package. Whereas two individual packets count as two packages. For each package, a separate packing slip is required.

  • Package size

    Specifying package size is absolutely required for shipping. The size allows the volume weight to be calculated. A difference is generally made between weighed weight and volume weight. You will be charged for whichever is higher.

  • Packet

    A packet is a rectangular packet packed in cardboard that does not exceed a certain size and weight.

  • Packet shop

    See also: Access Point A packet shop is a collection point for packet shipments. These shops are inside other shops, petrol stations or kiosks with attractive opening times.

  • Pallet

    This is purely a type of packaging. Usually there is no separate shipping service that is named “pallet” by the courier.

  • Pick-up Address

    See also: Pick-up address Address where a shipment is picked up. The waybill is sent to this address (by mail). Usually in Germany. When importing and shipping to third-countries abroad, the waybill goes to the sender.

  • Pick-up Fee

    This is a special fee, which is calculated for a pickup.

  • Pick up number

    A pick-up number is a reference number for the pick-up that is created by the respective service providers.

  • POD

    Proof of delivery, see also: Proof of delivery. The proof of delivery shall be issued by transport service providers; this is acknowledged by the recipient upon delivery of the goods. Furthermore, obvious defects in the goods have to be listed by the recipient at the time of delivery on the proof of delivery, for possible claims to the shipper. You can request proof of delivery from our Customer Service.

  • Proof of preferential origin

    A proof of preferential origin ensures customs preferences, such as a discount or exemption. The proof of preferential origin provides proof of where the goods originated. The European Community maintains so-called preferential agreements with different countries. When goods are exported to one of these countries with a proof of preferential origin, they benefit from lower or no duties. Find more information about the different forms of the proof of preferential origin here.

  • Proactive tracking

    Email notification of the tracking status to one or more email addresses of your choice.

  • Pro forma invoice

    A pro forma invoice is evidence of goods which have no commercial value. For exports, the customs authorities are satisfied with a pro forma invoice value of the goods. It must have a specified value with a note such as –  “gift shipment – value for for customs purposes only”. The structure corresponds to that of the commercial invoice.

  • Invoice address

    Each address to which the invoice is issued.

  • Invoice archive

    In the invoice archive, you can see your accounts for the past 3 months.

    If you need an older account, please contact our accounts department at: invoice@letmeship.com.

    Using the search function you can filter by invoice number/ date.

    If you have questions, please contact reminders at mahnungen@letmeship.com.

  • Invoicing

    Payment on account is the default payment method with a payment period of 10 working days. You also have the option to pay your bills by direct debit or American Express.

  • Reference fields

    You can get up to 4 reference numbers unlocked. Simply let us know – these reference numbers can be individually named. Reference fields which can be modified and appear on the bill.

  • Claims

    All claims, regardless of the carrier, must be made through LetMeShip. It may interfere with or slow down the claims procedure if you apply directly to the carrier. We take care of communication with the service provider and make every effort possible to achieve a positive result for you.

    Once we receive the claim, an employee from our customer service gets in touch with the service provider concerned. An examination then follows, which may take some time to complete. We will provide you with feedback as soon as we have information from the service provider.

  • Responsible person

    Main contact of a customer account, the administrator.

  • Returns

    In a return, shipments are retrieved and returned to sender. In returns management, professional packet senders start the return pick up request for packets up to 31.5 kg with a few clicks.

  • SameDay

    Also known as direct delivery. Direct deliveryDirect delivery is the transport of goods between pick-up and delivery address when the means of transport is not changed. As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications without loss of time.

  • Saturday delivery

    Shipments are usually delivered from Monday to Friday. Should it be necessary to deliver a shipment on Saturdays, the corresponding box should be checked under the consignment details. Then service providers offering a Saturday delivery service will be displayed. For international shipments, Saturday delivery must be requested with customer service.

  • Scan

    A shipment is scanned multiple times during transport, when loading, unloading, in the hub and when it is delivered. These scans allow you to see where your shipment is.

  • Self delivery

    Self delivery means that no pick up notice will be sent to the transport service; the shipment will not be registered for pickup if you want to take it to an access point, shop or depot yourself. Do you want to hand over the shipments yourself without organising a pick up? Then please talk to your account manager who can advise you on this feature.

  • Shipment tracking

    See also: Track & Trace You can track your shipments either on the LetMeShip homepage or directly on the website of the service provider. Should the tracking status be unclear, we will help you of course. You can check the status of your shipment with tracking. To do this enter the order or packet number in the search field under tracking. Please also read the FAQ for shipment tracking.

  • Bulky goods

    Bulky items that are not packaged in cuboid cardboard apply. They may be round, uneven, wrapped in cardboard, packed in wood, plastic, fabric or metal. Please note that for bulky items higher shipping costs apply than for cuboid packets packed in cardboard. You can find bulky items under “Special Delivery”.

  • Special shipping

    Special shipping means goods that have special shipping requirements. These requirements may require special transport means, such as loaders or a plan saddle, or specific handling, such as refrigeration or marking. Special shipping applies, for example, to heavy loads and hazardous goods. LOX freight is happy to organise your special shipping items. Make a non-binding cargo inquiry here.

  • Standard Pick-up Address

    A pick-up address that is provided by default.

  • Standard pallet

    Select the standard pallet service if you want to send very large, but less time-critical shipments.

    A shipment is considered a pallet when it is packed on a pallet. From an organisational point of view, a pallet means the carrier must use a loading aid and/or a particular vehicle when picking up your shipment.

    A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

    Please also note that for standard shipping no delivery time claim can be made!

  • Standard Shipping

    Standard shipping is available both nationally and internationally. International standard shipments can be picked up the same day, national standard shipments are usually booked on the next business day, provided that no daily collection exists. Please note that for standard shipping no delivery time claim can be made!

  • Stackable

    Shipments are deemed stackable when they can be stacked. If this is not the case, you must click “not stackable” for shipping.

  • Service adjustment

    A service adjustment is made if the service provider detects that the wrong type of service has been selected for an already booked shipment (for example, it is a parcel not a document).

  • Daily log

    All jobs that are to be picked up on a day are listed in a daily log. When the driver picks up the shipment, he/she signs the list instead of individual transport documents, which serves as a pick-up document.

  • Daily Collection

    Also: Pick ups for the day. A daily pick up is normally arranged directly with the service provider who brings shipments to you every day. Therefore, no special notification is sent to the transportation service. Let us know if you have agreed a daily pick up service with a service provider, so that we can indicate this in your account. A daily pick-agreement is usually free. UPS, however, makes an additional charge for this.

  • Track and Trace

    See also: Shipment tracking Tracking, and shipment tracking, refers to an IT-based system for tracking shipments. With the order number, you track your shipment to determine its current status. To do this enter the order or packet number in the tracking search field.

  • Transport insurance

    Shipments or goods in transport are insured with transport insurance. It provides financial protection against damage or loss. More information about transport insurance for each service will be found in the logged in user area.

  • Fuel surcharge

    Diesel surcharge, also called fuel surcharge, are additional costs for fuel passed on to customers. The level of the fuel surcharge is dependent on the oil price. The surcharge was introduced due to price developments in the energy market in recent years.

  • Declaration of origin

    The declaration of origin is part of the proof of origin. To import goods up to a value of 6000 Euros, the customs authorities of certain countries require a declaration of origin. When exporting to countries for which there is a preferential agreement, a declaration of origin secures lower or no duties.

  • Country of origin

    The country of origin is the country that has been instrumental in making the product. The information is important for export to certain countries.

  • Proof of origin

    Proof of origin forms part of the preferential proof of origin. When exporting to specific countries, if the value exceeds that allowed for free entry, a certificate of origin must be provided. When exporting to countries for which there is a preferential agreement, a proof of origin secures lower or no duties.

  • Certificate of origin

    Document that reveals where a product was made. If several countries were involved in the production, the country that provided the “finishing touches” to the goods (or the country that was instrumental in their manufacture) should be stated.

  • VAT No.

    The VAT number of the recipient, which must be specified in the appropriate input box when shipping to Russia, so that the customs procedure can take place.

  • Shipping cost calculator

    The shipping cost calculator allows you to calculate the cargo costs for your shipment within seconds. You will receive one hundred percent price transparency and an overview of all the surcharges or any additional costs. Please take care to correctly specify the consignment details so that their price can be calculated as accurately as possible.

  • Sender

    The one who booked the job. They get the booking confirmation. The sender does not actually have to be the sender.

  • Customs clearance

    Customs clearance means the costs incurred for clearing customs: staff costs, fees at customs and costs for preparing the import tax documents.

  • Multiple senders request

    We offer you the option of placing a multiple senders request through our system.

  • Movementcertificate

    The movement certificate is part of the preferential proof of origin. The preferential proof of origin using a standard movement certificate must be provided when exporting goods with a value over 6,000 EUR to certain countries. For existing preferential arrangements, duty concessions may be granted with this certificate.

  • Value of goods

    This amount can be insured and must correspond to the value of goods on the pro forma or commercial invoice. Here you will find information about Transport insurance.

  • Working days

    When calculating pick up and delivery time only the weekdays from Monday to Friday are counted as working days. The exception is the Saturday pickup and delivery service in express shipping.

  • Customs

    The German customs authorities, customs for short, is an agency of the Federal Ministry of Finance and as such responsible for the monitoring of cross-border movement of goods. Customs also refers to the charges made by the customs administration for importing (import duty) or exporting (export duty) designated goods. The cross-border delivery of parcels is also subject to customs regulations. For private shipments within the EC Member States, no duty is levied. Gift items, i.e. shipments from private persons, can usually be shipped without customs formalities to a third country.

  • Customs declaration

    The customs declaration shall be lodged at the customs office, where the goods are placed. In this declaration, all relevant information must be given for the selected customs procedure and the customs handling. In addition, all the necessary documents (e.g. invoices and transport documents) must accompany the declaration. The person making the declaration is referred to as the applicant. They accept the legal consequences of the declaration. A written description of the goods must accompany a customs declaration. The corresponding number of items, the customs value and the origin of goods are also required.

  • Customs examination

    The customs examination is a physical examination of goods by customs. It serves as a way of checking an accepted declaration and is a measure of customs control. The visual check is usually carried out at a customs office or a clearance point. It is carried out by dispatch officials of the competent country. The product is analysed for quantity and/or condition. After presentation it does not need to be tested physically, though the customs office has the right to examine the goods. A distinction is made between partial and full examination. The customs examination is arranged for the following reasons: Doubts about accuracy of the declaration, taking a sample for monitoring.

  • Customs invoice

    The customs invoice is stored in the archive, next to the invoice for the transport costs.

  • Customs roads

    Goods may only be brought into or leave the customs area of the community on specified traffic routes.

  • Delivery hub

    A delivery hub is the store from which the delivery of the shipment takes place.

  • Delivery Options

    Generally, the delivery of a shipment depends on the country, city and postal code.

    For domestic shipments, the delivery time of standard packages is one to two business days (Monday – Friday); without warranty. If you choose an express service, the shipment will be delivered on the next working day, optionally, at an additional charge, before 8:00 am, 10:00 am or 12:00 pm.

    For international express shipments, the delivery time of the shipment will be displayed during the booking process.

    Additional handling Additional handling    is a supplement which is calculated as an additional charge by some service providers if a shipment is particularly large or bulky. Our system will automatically calculate this supplement if the shipment data is entered correctly, and thus it will be visible in the shipment details. Additional handling can also be calculated for the following shipments:

    Goods packed in metal or wood

    Objects in cylindrical containers such as barrels, pails, cans or tires that are not fully encased in a corrugated cardboard shipping container.

    Packets with a length of over 150 cm/60 inches or packets whose second-longest side exceeds 76 cm/30 inches.

    Each package with an actual weight greater than 32 kg/70 lbs (not volume weight).

    Each package of a shipment whose average weight is more than 32 kg/70 lbs and whose exact weight was not specified on the shipment documents. The transport service provider does not offer a money-back guarantee for shipments that require extra handling whereby their processing may be delayed. This means that the service provider does not repay the shipping charges if shipments requiring additional handling do not arrive at the regular time.