Your new job with a view over the roofs of Hamburg

•  Provide telephone advice and support to customers regarding shipping-related queries.
•  Independently process customer queries in the ticketing system and internal back office.
•  Assists customers in processing shipments and booking shipments on the LetMeShip shipping platform.
•  Handling complaints from our customers and resolving them appropriately.
•  Collaborate with the sales team to provide excellent customer service and support their initiatives

• Proficiency in Dutch and English is required.
•  Strong communication skills and customer-oriented attitude.
•  Experience in customer service or a related field is a plus.
•  Familiarity with shipping processes and logistics is a plus but not a must.
•  Able to work independently and collaboratively.

• More than 20 years of business experience meets start-up mentality. We know how it works, but we don’t want to rest on our laurels. You will find the self-confidence of an established company and the flexibility of a dynamic start-up.
• Possibility to work at one of our seven locations in Europe on a temporary basis by arrangement.
• You will work in a multicultural team and a family working atmosphere.
• People first! We take social responsibility seriously and look out for each other. This is not just a slogan on the wall, we actually live it. Time tracking and overtime reduction are just as much a part of it as support from a network of external counselling centres when life gets out of hand.
• You will have a challenging and varied job where you can fully contribute your strengths and personality.
• You will receive a comprehensive training and a motivated team that will always offer you support.
• You can find a complete overview of our benefits on our career page.

• International-Level Accounting:
   Take charge of and oversee the financial accounting, including handling accounts payable and receivable for our entities in Belgium and the Netherlands. This includes performing daily bookings, such as bank transactions.
• Preparing Annual Financial Statements:
   Prepare annual financial statements in coordination with the tax advisor and the Headquarter Accountant, ensuring compliance with all local regulations.
• Process Management and Optimization:
   Develop and implement efficient processes, e.g., for accounts payable and receivable workflows, to ensure high-quality data.
• Key Point of Contact:
   Act as the interface for external partners, such as tax advisors, and internal departments, particularly Group Controlling and Group Accounting.
• Tax Advisor Transition (Not to be included in the job posting):
   Coordinate and oversee the transition of our tax advisor in the Netherlands – a project with significant scope for shaping outcomes.
• Compliance and Analysis (Optional – decide if this should be included):
   Ensure compliance with legal and tax requirements and support financial analyses and reporting.

• Solid knowledge of accounting principles and experience in financial accounting.
• A degree in Finance, Accounting, or a comparable qualification (e.g., Financial Accountant; local Dutch certifications are a plus).
• Desirable knowledge of tax and legal frameworks in the Netherlands and Belgium.
• Strong communication skills, both internally and externally.
• Entrepreneurial mindset and a pronounced start-up mentality – you thrive in a dynamic environment and want to shape the future actively.
• A structured and solution-oriented work style, paired with a keen eye for detail.

• More than 20 years of business experience meets start-up mentality. We know how it works, but we don’t want to rest on our laurels. You will find the self-confidence of an established company and the flexibility of a dynamic start-up.
• Possibility to work at one of our seven locations in Europe on a temporary basis by arrangement.
• You will work in a multicultural team and a family working atmosphere.
• People first! We take social responsibility seriously and look out for each other. This is not just a slogan on the wall, we actually live it. Time tracking and overtime reduction are just as much a part of it as support from a network of external counselling centres when life gets out of hand.
• You will have a challenging and varied job where you can fully contribute your strengths and personality.
• You will receive a comprehensive training and a motivated team that will always offer you support.
• You can find a complete overview of our benefits on our career page.

• We want to become the biggest, we are not yet. So there is a lot of work ahead of us. 
• You present our shipping platform to potential customers (companies)
• You manage your own portfolio, make decisions independently and ensure the growth of your customer base
• You move on the playing field in the business to business sector, this is an interesting and instructive area
• You advise clients in the field of logistics issues
• Responsibility and independence have a high priority from day 1
• You negotiate and close deals on a daily basis

• Someone who does not necessarily have a Bachelor degree but wants more than that
• Commitment and ambition are decisive
• Do you already have experience with sales or logistics? That is a plus but not a requirement 
• You are communicative, result oriented and love a challenge
• You enjoy customer contact and sales
• You are flexible, not afraid to make independent decisions and have a proactive attitude
• Proficiency in Dutch and English is required.

• The chance to contribute to our goal of becoming the largest shipping platform in Europe
• Extensive and thorough induction period of 2 months so you can work independently on the growth of our platform
• Daily support and give you a lot of freedom in your work
• Regular international work visits to our offices across Europe A fixed salary with bonus scheme

• Lead the product lifecycle management of our Back Office system, including transformation into a logistics-focused tool.
• Collaborate closely with operational units and the digital transformation team to define use cases and translate them into actionable user stories.
• Work with users to write requirements and test cases, and support engineers in clarifying questions.
• Take ownership of developing new features and services, ensuring alignment with strategic objectives.
• Conduct backlog grooming and prioritization sessions in collaboration with stakeholders.
• Plan and execute product releases, ensuring seamless deployment and minimal disruptions.
• Continuously evaluate and enhance team processes, particularly focusing on test management, prioritization, knowledge transfer, and stakeholder management.
• Facilitate agile meetings to foster collaboration and drive project progress.

• Minimum of 5 years of experience in roles such as Product Owner or Product Manager
• Strong grasp of technical concepts
• Fluent in both German and English is required 
• Able to work in the office in Hamburg for at least 3 days per week
• Enthusiastic and passionate about experimenting with new ideas, concepts, and tools
• Detail-oriented with a knack for immersing oneself in new subjects
• Excellent communication skills and adept at managing stakeholders
• Experience with B2B platforms, integrating external software, or working in the logistics sector is advantageous, though not mandatory

• 30 days of vacation for your well-being
• Flexible working hours and hybrid work for a balanced work-life experience
• Time tracking and overtime compensation for transparency
• Subsidized HVV or Deutschlandticket with employer contributions
• SpenditCard with a monthly credit of €50
• Company pension scheme for your future security
• Support from the Fürstenberg Institute for life’s challenges
• Workation opportunities for flexible working

• Trust, integrity, appreciation, team spirit and commitment – you can identify with our corporate values.
• You are open to new ideas and not afraid to experiment. 
• You critically question the status quo and are keen to proactively contribute your ideas and suggestions. 
• You are ambitious and don’t want to stop learning something new. 
• You want to get involved in projects outside your direct area of work. 
• You organize yourself and can prioritize your tasks well. 
• Our corporate language – English – is not a problem for you. You are able to communicate with colleagues in English. 

• 20 years of business experience meets start-up mentality. We know how it works, but we don’t want to rest on our laurels. You will find the self-confidence of an established company and the flexibility of a dynamic start-up.
• Possibility to work at one of our seven locations in Europe on a temporary basis by arrangement.
• You will work in a multicultural team and a family working atmosphere.
• People first! We take social responsibility seriously and look out for each other. This is not just a slogan on the wall, we actually live it. Time tracking and overtime reduction are just as much a part of it as support from a network of external counselling centres when life gets out of hand.
• You will have a challenging and varied job where you can fully contribute your strengths and personality.
• You will receive a comprehensive training and a motivated team that will always offer you support.
• In order to exchange ideas with your team, you have a workplace in our office at your disposal. On up to 2 days per week, you are free to choose from where you work best.
• Allowance for the HVV ProfiTicket, which allows you to use all means of transport of the HVV privately throughout the year.
• With the ITA company pension, you and we together provide for your lifelong income.
• In order to exchange ideas with your team, you have a workplace in our office at your disposal. On up to 2 days per week, you are free to choose from where you work best.
• You can find a complete overview of our benefits on our career page.

You feel addressed and are interested in joining our team? Please apply stating your desired salary and your earliest possible starting date! Adeline is looking forward to your application.