Dispatch Dictionary

• EAD
  

  EAD is the abbreviation of export accompanying document. When sending goods to a non-EU country, you must make an export declaration with a value of 1,000. The application consists of several forms that must be submitted to the competent customs office.

• Pick-up scan
  

  Once your shipment is picked up, it is processed with the pick up scan. The shipment tracking can be found both on our homepage and in the archive.

• Pick-up
  

  Pick-up means that the shipment will be picked up at a previously indicated pick-up address. A pick-up assumes that your shipment will not be delivered to an access point. LetMeShip does not charge extra for a pick-up.

• Pick-up time window
  

  Period during which the transport service collects your express shipment according to schedule. A pick-up time window means a period is set, for example, 9 am to 1 pm, when a shipment will be picked up. LetMeShip specifies that you must allow at least a 2 hour pick-up time window. For DPD standard (national) a pick-up time window of 8 am to 6 pm is provided.

• Proof of delivery
  

  See also: POD. The proof of delivery shall be issued by transport service providers; this is acknowledged by the recipient upon delivery of the goods. Furthermore, obvious defects in the goods have to be listed by the recipient at the time of delivery on the proof of delivery, for possible claims to the shipper. You can request proof of delivery from our Customer Service.

• Access Point
  

  See also: POD. The proof of delivery shall be issued by transport service providers; this is acknowledged by the recipient upon delivery of the goods. Furthermore, obvious defects in the goods have to be listed by the recipient at the time of delivery on the proof of delivery, for possible claims to the shipper. You can request proof of delivery from our Customer Service.

• Address book
  

  You can save/manage all your contacts in your LetMeShip Address Book.

• Air Way Bill (AWB)
  

  See also: Waybill. A freight bill is a document issued by the service provider that is attached to the goods to make them clearly recognisable.

• Active users
  

  The main LetMeShip account administrator can add multiple users, each of which can create a username and password and then they can book. The advantage here is that each booking can be identified with an individual employee.

• ATLAS
  

  ATLAS stands for “automated tariff and local customs processing system”. It is a software certified by customs, with which written declarations are replaced by electronic messages. Many companies use ATLAS to make their electronic export declarations.

  Deferred payment account    Account number assigned to a specific customer number, in which funds for import duties are deposited.

  This is not possible on LetMeShip because we have several customers that book on our customer number. Customs duty costs are billed on account.

• Copy order
  

  LetMeShip allows you to reactivate recurring items from the past from the archive.

• Cancel order
  

  You have the option to cancel shipments free of charge. This function is available in the archive. After cancelling, you will receive a cancellation confirmation.

• Order number
  

  For your order you will also still receive a seven-digit LetMeShip order number.

• Export declaration
  

  Goods valued at over EUR 1,000, must be shipped with an export declaration if they are being transported to a non-EU country. The application consists of several forms that must be submitted to the competent customs office.

• Remote Area Surcharge
  

  The Remote Area Surcharge is an additional cost, which is calculated for the pickup of shipments in remote areas. Remote areas may be areas which are remote or with less traffic. You can see from the shipment details if your shipment will incur an island surcharge.

• Notification
  

  A notification shortly Avis, is the announcement of a pick-up or delivery.

• AWB number
  

  See also: Waybill number. Each shipping document is assigned a separate waybill number. The transportation service provider can thus

  assign jobs better. The waybill number for your order can be found in the archive.

• Barcode
  

  A barcode is a digitised code consisting of bars. The bar code can be found on your waybills and contains information such as the

  pick-up and delivery address. For every job that you generate, an individual bar code is also created.

• Billed weight
  

  The weight, which is billed (whichever is higher). A distinction is made between weighed weight and volume weight.

• Booking confirmation
  

  After each booking you will receive a booking confirmation email in which all the details of your order are summarised.

• CNPJ
  

  “Cadastro Nacional da Pessoa Jurídica”. This is a kind of Chamber of Commerce number of the recipient, which is required for shipping to Brasil. Specifying this number makes the customs process easier. When this number is not specified, it causes delays.

• CR Number
  

  “Customs Reference”, the customs number of the receiver, which must be specified correctly when shipping to China to facilitate and accelerate the customs process.

• DDP costs
  

  DDP cost is the value of goods and the related customs clearance charges in the receiving country, which are passed to us and which we then bill you for. We consequently bill you for these costs.

• Depot
  

  A depot is a warehouse that the packet service uses for collecting and distributing shipments.

• Direct delivery
  

  Direct delivery is the transport of goods between pick-up and delivery address when the means of transport is not changed. As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications without loss of time.

  LetMeShip provides this option under same day or special delivery. Direct transport is especially advised for shipments with special shipping requirements, such as a same day delivery or bulky items that need to be delivered quickly.

  If you have additional special shipping requirements, such as shipping of wine, jewellery, dry ice, batteries, hazardous or bulky goods, we are happy to help you.

  The request will be sent to our partners. They will examine how feasible the shipment is and identify where capacity is still available.

  Our pool of experts has a particularly broad-based pan-European network. The best possible option will be found for you and your personal account manager will submit a suitable offer. If you then confirm the offer in writing, we will notify the transport for you.

  Document    delivery There is a distinction between shipping parcels and documents on LetMeShip. Please note that document shipping applies exclusively to papers with no value. Folders, covers, CDs or USB sticks have a value and your shipment should be declared as a commodity.

• Dokumentenversand
  

  Beim Versand über LetMeShip wird zwischen Paket- und Dokumentenversand unterschieden. Bitte beachten Sie, dass es sich bei Dokumentenversand ausschließlich um wertloses Blattwerk handeln darf. Bereits Ordner, Hüllen, CDs oder USB-Sticks haben einen Warenwert und Ihre Sendung müsste somit als Ware deklariert werden.

• Domestic
  

  Domestic shipping always refers to shipments that are transported within Germany.

• Third country shipping
  

  A shipment that is booked in the first country, picked up in the second country and delivered in the third country. Thus, a shipment that is neither from nor to Germany. Also: “Third country”.

• Import tax
  

  This is charged when shipping goods from third countries to Germany. This is a tax that is payable when a product is transferred from one community area to another community area. The import tax depends on the country to which the goods are delivered.

• Disposable pallet
  

  Disposable pallets are intended for single transport and, unlike Euro pallets, are discarded after delivery by the recipient. Disposable pallets are made of wood, corrugated cardboard or plastic. There are different sizes, for example 80 x 60 cm or 120 x 80 cm.

• Embargo surcharge
  

  For dutiable shipments in a receiving country subject to a restriction of the UN Security Council, an embargo surcharge is due. You can see the amount of this surcharge by comparing the price in the price details.

• EORI number
  

  The EORI number (Economic Operators’ Registration and Identification) is the successor to the customs number at European level. It serves to identify economic operators and to facilitate automated customs clearance. In Germany and Austria, EORI numbers are assigned through customs. The EORI number can contain up to 17 characters. It starts with the two-letter prefix (ISO 3166) of the respective Member State, followed by up to 15 characters. In certain cases, other countries’ prefixes can be included.

• Euro pallet
  

  A Euro pallet is a standardised multi-pallet of 120 cm x 80 cm. It consists mostly of wood and can be identified by the euro symbol brand.

• Ex Works
  

  LetMeShip offers the option of sending shipments ex works – i.e. you book a delivery to another customer number. It is therefore not billed to you, but to the customer on whose account number you have booked.

• Export customs
  

  Paid customs process, which is carried out when the goods leave the country of origin and will not be used within the EU.

• Express pallet
  

  A shipment is considered a pallet when it is packed on a pallet. From an organisational point of view, a pallet means the carrier must use a loading aid and/or a particular vehicle when picking up your shipment. A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

• Express Shipping
  

  Express shipping means a short delivery time, i.e. fast delivery. Furthermore, Express is very reliable. Within the EU, the service is often done on the next working day – other options are often available.

• Cargo
  

  Cargo refers to the load to be transported. Depending on the means of transport, there is a distinction between land transport, air cargo and sea cargo. Moreover, the term cargo also means payment, so the cost of transportation. Make a non-binding cargo inquiry here.

• waybill
  

  The bill of lading, also called document accompanying the goods, is a document issued by the consignor or delivery service document accompanying the cargo.

• Franking
  

  Franking defines who bears the costs for the transport (incl. duties and taxes). The franking is part of your contract.

• Free House
  

  From the legal point of view, this is a free home delivery, in which the seller bears the cost of transportation to the location of the customer. Often the term free house is also used when the sender ships the goods to the first locked door.

• Dangerous goods
  

  Dangerous goods means objects and substances that may pose risks during transportation. These include, for example, corrosive chemicals or flammable gases. You can find answers to your questions on dangerous goods under “Special Delivery”.

• Arrival confirmation
  

  In order to avoid payment of VAT when shipping to another EU country, companies must demonstrate by means of a confirmation of arrival that the shipment has been delivered within the internal market.

• Community goods
  

  Goods that are sent within the Community. A community area can be e.g. Germany, or the European Union. For intra-community goods, there are far fewer barriers to trade.

• Provision
  

  Notification to the customs authorities that the goods are located at the customs office or at a location authorised by the customs authorities.

• Girth
  

  The girth is the measure by which the maximum size of packets is specified.

  It is calculated using the formula: 1 x longest side + 2 x width + 2 x height.

• CIS
  

  The “Commonwealth of Independent States” is a confederation of republics of the former Soviet Union. These include Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.

• Commercial invoice
  

  A commercial invoice is required when exporting goods to countries that are not members of the EU. It is used for customs clearance in the importing country and includes for example the address of the invoice recipient, the description of the products and their value. Read the detailed description of the commercial invoice.

• HS Code
  

  A commercial invoice is required when exporting goods to countries that are not members of the EU. It is used for customs clearance in the importing country and includes for example the address of the invoice recipient, the description of the products and their value. Read the detailed description of the commercial invoice.

• Hub
  

  A HUB is the main distribution centre and also the English name for a hub, distribution centre, node. At this central point shipments are collected, sorted and reloaded.

• IATA
  

  IATA stands for International Air Transport Association. As an umbrella airlines organisation, IATA promotes the safe and scheduled international transportation of persons and goods by air. It provides, inter alia the Air Waybill required when exporting. IATA tries to simplify the processes of the airline business.

• Import
  

  Import means the transport of goods from abroad, for example into Germany.

• Import customs
  

  Any goods that are imported from a country outside the European Union (EU) by truck, air, boat, train or by any other means must be dealt with through customs. For this, a customs procedure application must be made at customs. Usually this is done electronically via corresponding software solutions, which have been specially created for customs purposes. Classic import customs registers the different types of goods by means of goods tariff numbers and product descriptions. Possible duties to be paid are calculated from the information given in the import notification. In addition to customs duties, these may include excise duties, if necessary, anti-dumping duties and the turnover tax on imports.

• Incoterms
  

  Incoterms (International Commercial Terms) are a set of voluntary rules for the interpretation of commercial agreement formulas in international trade.

• Island surcharge
  

  The island surcharge is a price supplement which is calculated for pick up or delivery of goods from/to an island. You can see from the shipment details if your shipment will incur an island surcharge.

• CEP
  

  CEP stands for courier, express and parcel service.

• Customer number
  

  Each LetMeShip customer has a customer number. You can find this customer number in your administration settings.

• Label
  

  See also: Waybill.

• Delivery time
  

  Delivery time refers to the time between picking up the shipment from the sender and delivery to the recipient. The delivery times specified by LetMeShip are averages. Please check the actual running time by clicking on the small “i” next to the delivery time.

• Supplier Connection
  

  Using the “Supplier Connection” you can send other companies information about your conditions and your billing.

• Shipping restrictions
  

  You can ship to all countries in the world via LetMeShip – provided that none of our partners is subject to delivery restrictions.

  One reason for a delivery restriction may be the political situation of a country (embargoes), for example.

  If you are not sure, give us a call!

• Delivery note
  

  A delivery note provides information about the contents of a consignment and the delivery quantity. The delivery note of a shipment can be settled by the sender and serves as proof that a shipment has been delivered.

• List price
  

  A full textual list price of the service. Discounts offered by the service provider are based on the list price.

• Airfreight
  

  Airfreight mean the transport of cargo by air. Make a non-binding cargo inquiry here.

• Master sub-structure
  

  See also: Multi-account model. LetMeShip offers you a multi-account model. You can thus implement various billing addresses in your personal account and select the function “on account of” for the respective invoice recipients.

• Toll surcharge
  

  Toll is a fee for the use of motorways and tunnels, for example. For example, TNT charges a separate toll charge for each transport.

• Multi-account model
  

  Also master sub-structure. LetMeShip offers you a multi-account model. You can thus implement various billing addresses in your personal account and select the function “on account of” for the respective invoice recipients.

• Returnable pallet
  

  A returnable pallet is not disposed of after a single transport as is normally the case with a disposable pallet. It is used more than once. A typical multi-use pallet is a Euro pallet.

• MRN
  

  MRN stands for Movement Reference Number. This number is assigned by customs when an electronic export declaration is made. The MRN makes each transit operation identifiable.

• Neutral Shipping
  

  Neutral shipping means that the physical pick up address is not on the waybill. Please contact your personal account manager, if you want to be advised about this function.

• Not stackable
  

  Not stackable means that 2 shipments cannot be stacked on top of each other. This category includes packages on which it is difficult or impossible to stack other packages, such as cone-shaped pallets. Such shipments prevent an efficient use of transport capacities and their handling also requires additional time. Please select “not stackable” during the booking process if this applies to your shipment.

• Non-Pick-up
  

  A shipment that was not picked up despite notification. A claim can only be made for a shipment once it is in the hands of a transport service. Thus no claim can be made for a shipment that is not picked up. Each service provider explicitly states in its terms and conditions that pick up is not guaranteed. There is only guarantee of delivery – and this, however, only for individual service types.

• Non-Community goods
  

  Goods which are transferred from one community area to another community area are subject to its import rules. For example, a shipment from Germany to Brazil.

• Username
  

  Your username allows you to unlock your personal discounts. A user name always requires a password. If you have forgotten your username or password, click here.

• Package
  

  A package is a transport unit. Several packets that are not transported individually but are rather transported on one pallet are a package. Whereas two individual packets count as two packages. For each package, a separate packing slip is required.

• Package size
  

  Specifying package size is absolutely required for shipping. The size allows the volume weight to be calculated. A difference is generally made between weighed weight and volume weight. You will be charged for whichever is higher.

• Packet
  

  A packet is a rectangular packet packed in cardboard that does not exceed a certain size and weight.

• Packet shop
  

  See also: Access Point A packet shop is a collection point for packet shipments. These shops are inside other shops, petrol stations or kiosks with attractive opening times.

• Pallet
  

  This is purely a type of packaging. Usually there is no separate shipping service that is named “pallet” by the courier.

• Pick-up Address
  

  See also: Pick-up address Address where a shipment is picked up. The waybill is sent to this address (by mail). Usually in Germany. When importing and shipping to third-countries abroad, the waybill goes to the sender.

• Pick up number
  

  This is a special fee, which is calculated for a pickup.

• Pick up number
  

  A pick-up number is a reference number for the pick-up that is created by the respective service providers.

• POD
  

  Proof of delivery, see also: Proof of delivery. The proof of delivery shall be issued by transport service providers; this is acknowledged by the recipient upon delivery of the goods. Furthermore, obvious defects in the goods have to be listed by the recipient at the time of delivery on the proof of delivery, for possible claims to the shipper. You can request proof of delivery from our Customer Service.

• Proof of preferential origin
  

  A proof of preferential origin ensures customs preferences, such as a discount or exemption. The proof of preferential origin provides proof of where the goods originated. The European Community maintains so-called preferential agreements with different countries. When goods are exported to one of these countries with a proof of preferential origin, they benefit from lower or no duties. Find more information about the different forms of the proof of preferential origin here.

• Proactive tracking
  

  Email notification of the tracking status to one or more email addresses of your choice.

• Pro forma invoice
  

  A pro forma invoice is evidence of goods which have no commercial value. For exports, the customs authorities are satisfied with a pro forma invoice value of the goods. It must have a specified value with a note such as –  “gift shipment – value for for customs purposes only”. The structure corresponds to that of the commercial invoice.

• Invoice address
  

  Each address to which the invoice is issued.

• Invoice archive
  

  In the invoice archive, you can see your accounts for the past 3 months.

  If you need an older account, please contact our accounts department at: invoice@letmeship.com.

  Using the search function you can filter by invoice number/ date.

  If you have questions, please contact reminders at mahnungen@letmeship.com.

• Invoicing
  

  Payment on account is the default payment method with a payment period of 10 working days. You also have the option to pay your bills by direct debit or American Express.

• Reference fields
  

  You can get up to 4 reference numbers unlocked. Simply let us know – these reference numbers can be individually named. Reference fields which can be modified and appear on the bill.

• Claims
  

  All claims, regardless of the carrier, must be made through LetMeShip. It may interfere with or slow down the claims procedure if you apply directly to the carrier. We take care of communication with the service provider and make every effort possible to achieve a positive result for you.

  Once we receive the claim, an employee from our customer service gets in touch with the service provider concerned. An examination then follows, which may take some time to complete. We will provide you with feedback as soon as we have information from the service provider.

• Responsible person
  

  Main contact of a customer account, the administrator.

• Returns
  

  In a return, shipments are retrieved and returned to sender. In returns management, professional packet senders start the return pick up request for packets up to 31.5 kg with a few clicks.

• SameDay
  

  Also known as direct delivery. Direct deliveryDirect delivery is the transport of goods between pick-up and delivery address when the means of transport is not changed. As no other shipments are loaded, direct cargo transportation can be carried out according to individual specifications without loss of time.

• Saturday delivery
  

  Shipments are usually delivered from Monday to Friday. Should it be necessary to deliver a shipment on Saturdays, the corresponding box should be checked under the consignment details. Then service providers offering a Saturday delivery service will be displayed. For international shipments, Saturday delivery must be requested with customer service.

• Scan
  

  A shipment is scanned multiple times during transport, when loading, unloading, in the hub and when it is delivered. These scans allow you to see where your shipment is.

• Self delivery
  

  Self delivery means that no pick up notice will be sent to the transport service; the shipment will not be registered for pickup if you want to take it to an access point, shop or depot yourself. Do you want to hand over the shipments yourself without organising a pick up? Then please talk to your account manager who can advise you on this feature.

• Shipment tracking
  

  See also: Track & Trace You can track your shipments either on the LetMeShip homepage or directly on the website of the service provider. Should the tracking status be unclear, we will help you of course. You can check the status of your shipment with tracking. To do this enter the order or packet number in the search field under tracking. Please also read the FAQ for shipment tracking.

• Special shipping
  

  Bulky items that are not packaged in cuboid cardboard apply. They may be round, uneven, wrapped in cardboard, packed in wood, plastic, fabric or metal. Please note that for bulky items higher shipping costs apply than for cuboid packets packed in cardboard. You can find bulky items under “Special Delivery”.

• Special shipping
  

  Special shipping means goods that have special shipping requirements. These requirements may require special transport means, such as loaders or a plan saddle, or specific handling, such as refrigeration or marking. Special shipping applies, for example, to heavy loads and hazardous goods. LOX freight is happy to organise your special shipping items. Make a non-binding cargo inquiry here.

• Standard Pick-up Address
  

  A pick-up address that is provided by default.

• Standard pallet
  

  Select the standard pallet service if you want to send very large, but less time-critical shipments.

  A shipment is considered a pallet when it is packed on a pallet. From an organisational point of view, a pallet means the carrier must use a loading aid and/or a particular vehicle when picking up your shipment.

  A distinction is made between stackable and non-stackable pallets – please take note of that when booking!

  Please also note that for standard shipping no delivery time claim can be made!

• Standard Shipping
  

  Standard shipping is available both nationally and internationally. International standard shipments can be picked up the same day, national standard shipments are usually booked on the next business day, provided that no daily collection exists. Please note that for standard shipping no delivery time claim can be made!

• Service adjustment
  
• Service adjustment
  

  A service adjustment is made if the service provider detects that the wrong type of service has been selected for an already booked shipment (for example, it is a parcel not a document).

• Daily Collection
  

  A service adjustment is made if the service provider detects that the wrong type of service has been selected for an already booked shipment (for example, it is a parcel not a document).

• Daily Collection
  

  A service adjustment is made if the service provider detects that the wrong type of service has been selected for an already booked shipment (for example, it is a parcel not a document).

• Track and Trace
  

  See also: Shipment tracking Tracking, and shipment tracking, refers to an IT-based system for tracking shipments. With the order number, you track your shipment to determine its current status. To do this enter the order or packet number in the tracking search field.

• Transport insurance
  

  Shipments or goods in transport are insured with transport insurance. It provides financial protection against damage or loss. More information about transport insurance for each service will be found in the logged in user area.
  

   

• Fuel surcharge
  

  Diesel surcharge, also called fuel surcharge, are additional costs for fuel passed on to customers. The level of the fuel surcharge is dependent on the oil price. The surcharge was introduced due to price developments in the energy market in recent years.

• Declaration of origin
  

  The declaration of origin is part of the proof of origin. To import goods up to a value of 6000 Euros, the customs authorities of certain countries require a declaration of origin. When exporting to countries for which there is a preferential agreement, a declaration of origin secures lower or no duties.

• Country of origin
  

  The country of origin is the country that has been instrumental in making the product. The information is important for export to certain countries.

• Proof of origin
  

  Proof of origin forms part of the preferential proof of origin. When exporting to specific countries, if the value exceeds that allowed for free entry, a certificate of origin must be provided. When exporting to countries for which there is a preferential agreement, a proof of origin secures lower or no duties.

• Certificate of origin
  

  Document that reveals where a product was made. If several countries were involved in the production, the country that provided the “finishing touches” to the goods (or the country that was instrumental in their manufacture) should be stated.

• VAT No.
  

  The VAT number of the recipient, which must be specified in the appropriate input box when shipping to Russia, so that the customs procedure can take place.

• Shipping cost calculator
  

  The shipping cost calculator allows you to calculate the cargo costs for your shipment within seconds. You will receive one hundred percent price transparency and an overview of all the surcharges or any additional costs. Please take care to correctly specify the consignment details so that their price can be calculated as accurately as possible.

• Sender
  

  The one who booked the job. They get the booking confirmation. The sender does not actually have to be the sender.

• Customs clearance
  

  Customs clearance means the costs incurred for clearing customs: staff costs, fees at customs and costs for preparing the import tax documents.

• Movementcertificate
  

  We offer you the option of placing a multiple senders request through our system.

• Movementcertificate
  

  We offer you the option of placing a multiple senders request through our system.

• Value of goods
  

  This amount can be insured and must correspond to the value of goods on the pro forma or commercial invoice. Here you will find information about Transport insurance.

• Working days
  

  When calculating pick up and delivery time only the weekdays from Monday to Friday are counted as working days. The exception is the Saturday pickup and delivery service in express shipping.

• Customs
  

  The German customs authorities, customs for short, is an agency of the Federal Ministry of Finance and as such responsible for the monitoring of cross-border movement of goods. Customs also refers to the charges made by the customs administration for importing (import duty) or exporting (export duty) designated goods. The cross-border delivery of parcels is also subject to customs regulations. For private shipments within the EC Member States, no duty is levied. Gift items, i.e. shipments from private persons, can usually be shipped without customs formalities to a third country.

• Customs declaration
  

  The customs declaration shall be lodged at the customs office, where the goods are placed. In this declaration, all relevant information must be given for the selected customs procedure and the customs handling. In addition, all the necessary documents (e.g. invoices and transport documents) must accompany the declaration. The person making the declaration is referred to as the applicant. They accept the legal consequences of the declaration. A written description of the goods must accompany a customs declaration. The corresponding number of items, the customs value and the origin of goods are also required.

• Customs examination
  

  Die Zollbeschau ist eine körperliche Prüfung von Waren durch den Zoll. Sie dient als Möglichkeit der Überprüfung einer angenommenen Zollanmeldung und ist eine Maßnahme der zollamtlichen Prüfung. Die Beschau erfolgt zumeist an einem Zollamt oder einer Abfertigungsstelle. Sie wird von Abfertigungsbeamten des jeweils zuständigen Landes durchgeführt. Dabei wird die Ware auf Menge und/oder Beschaffenheit untersucht. Nach der Gestellung muss diese nicht körperlich geprüft werden, allerdings hat die Zollstelle das Beschaurecht. Man unterscheidet zwischen Teil- und Vollbeschau. Die Zollbeschau wird aus folgenden Gründen angeordnet: Zweifel über Richtigkeit der Zollanmeldung, Veranlassung einer Stichprobe aufgrund von Überwachung.

• Customs invoice
  

  The customs invoice is stored in the archive, next to the invoice for the transport costs.

• Customs roads
  

  Goods may only be brought into or leave the customs area of the community on specified traffic routes.

• Delivery hub
  

  A delivery hub is the store from which the delivery of the shipment takes place.

• Delivery Options
  

  Generally, the delivery of a shipment depends on the country, city and postal code.

  For domestic shipments, the delivery time of standard packages is one to two business days (Monday – Friday); without warranty. If you choose an express service, the shipment will be delivered on the next working day, optionally, at an additional charge, before 8:00 am, 10:00 am or 12:00 pm.

  For international express shipments, the delivery time of the shipment will be displayed during the booking process.

  Additional handling Additional handling    is a supplement which is calculated as an additional charge by some service providers if a shipment is particularly large or bulky. Our system will automatically calculate this supplement if the shipment data is entered correctly, and thus it will be visible in the shipment details. Additional handling can also be calculated for the following shipments:

  Goods packed in metal or wood

  Objects in cylindrical containers such as barrels, pails, cans or tires that are not fully encased in a corrugated cardboard shipping container.

  Packets with a length of over 150 cm/60 inches or packets whose second-longest side exceeds 76 cm/30 inches.

  Each package with an actual weight greater than 32 kg/70 lbs (not volume weight).

  Each package of a shipment whose average weight is more than 32 kg/70 lbs and whose exact weight was not specified on the shipment documents. The transport service provider does not offer a money-back guarantee for shipments that require extra handling whereby their processing may be delayed. This means that the service provider does not repay the shipping charges if shipments requiring additional handling do not arrive at the regular time.

• Export Invoice
  
  The export invoice (Commercial Invoice) belongs to the documents in foreign trade. This requests the recipient to pay a certain amount for delivered goods or services. In addition, the export invoice is the basis for customs clearance and statistical collection at import. The “commercial invoice” serves as the basis for issuing further shipping and insurance documents.

  OBLIGATORY DATA IN THE EXPORT INVOICE

  • Full name and address of the contractor providing the service and of the recipient of the service
  • Tax number or sales tax identification number
  • Commercial register number
  • Date of invoice issue
  • Consecutive invoice number the quantity and customary description of the delivered items or the nature of the other services provided
  • Time of delivery or service
  • Remuneration broken down by tax rates and exemptions
  • Remuneration and related tax amount and reference to tax exemption any indication of the tax liability of the recipient of the service
  • Sender’s bank details
  • Individual and total price as well as separately the agreed packing, insurance and transport costs.
  • Terms of delivery
  • Terms of payment and shipping method
  • Packaging data
  • Rate  numbers